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The Planet Way to Serve You

Most dealerships would be afraid to publicize the steps they follow when working with a customer.  At Planet, we tell you so you know exactly what to expect.  No pressure, No polyester, No problems! 


Step 1:  Be a first-class person 
Make good decisions about your health, family, and career so you're ready to serve.

Step 2:  Warm welcome
Learn each guest's name and thank them for considering Planet.

Step 3:  Get to know your guests
Learn about their needs, budget, and special circumstances.

Step 4:  Select a Vehicle
Discover the vehicle that makes the most sense.

Step 5:  Demonstrate the Vehicle
Show the features that fit the guests' needs and confirm that the vehicle meets those needs.

Step 6:  Guest Drive
Give your guests the opportunity to experience the vehicle on a safe route.

Step 7:  Option Selection
Find the best way to meet the guests' needs and budget.  Appraise any trade-in.  Complete the paperwork.  Meet with the business office to evaluate financing options.  

Step 8:  Taking Ownership
Prepare the vehicle.  Show all the features and buttons of the new vehicle.  Introduce the new members of the Planet family to the service team.

Step 9:  Follow-Up
Ensure that the experience went well and confirm that the new vehicle is performing well. 

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